Free Shipping above Rs 15000
new drop, same hand-poured love
limited pieces, infinite calm
crafted for those who light with intention
Instagram

Privacy Policy

This Privacy Policy describes how Wick Wonders (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wickwonders.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any additional steps required by law.

How We Collect and Use Your Personal Information

To provide our Services, we collect — and have collected over the past 12 months — personal information about you from various sources, as outlined below. The type and amount of data we collect depend on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, fulfill orders, comply with legal obligations, enforce our terms, and protect our rights and those of our users.

What Personal Information We Collect

The information we collect depends on how you interact with Wick Wonders. “Personal information” refers to details that identify, relate to, or could be associated with you.

Information We Collect Directly from You
This includes details you provide when using our Services, such as:

  • Basic contact details: your name, address, phone number, and email address.
  • Order information: billing/shipping address, payment details, and order confirmations.
  • Account details: username, password, and security information.
  • Shopping preferences: items viewed, added to cart, or wishlisted.
  • Customer support messages: any details you share when contacting us.
  • Some features of the Site require certain information. You may choose not to provide it, but this could limit your ability to use specific features.

    • Information We Collect through Cookies

    We automatically collect certain information about your interaction with the Site (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data includes your device type, browser, IP address, network details, and how you interact with our Services.

    Information We Obtain from Third Parties

    We may also receive information about you from third parties, such as:

  • Service providers supporting our Site
  • Payment processors that handle your transactions.
  • Marketing or advertising partners that help us understand customer behavior.

    We treat all third-party data according to this Privacy Policy, though we are not responsible for the policies or accuracy of those third parties.

    • How We Use Your Personal Information

    We use your information for:

  • Providing Products and Services: Processing payments, fulfilling orders, managing accounts, and facilitating shipping or returns.
  • Marketing and Advertising: Sending promotional messages, displaying personalized ads, and improving your shopping experience.
  • Security and Fraud Prevention: Protecting against fraudulent or malicious activity and maintaining account security.
  • Customer Support: Communicating with you, resolving issues, and improving our services.

    • Cookies

    We use cookies to enhance your experience, remember preferences, analyze usage, and tailor content. Third-party providers may also use cookies for analytics and marketing.

    You can adjust your browser settings to block or delete cookies, but doing so may affect the Site’s functionality.

    How We Disclose Personal Information

    We may share your personal information in specific cases, including:

  • With vendors or third parties performing services on our behalf (IT, payment, fulfillment, etc.).
  • With business and marketing partners
  • With your consent, for example when using social media integrations.
  • Within our corporate group or in connection with a business transfer.
  • To comply with legal obligations or protect our rights.

    We have disclosed identifiers, commercial information, and network data in the past 12 months as described above.

    • User Generated Content

    If you post reviews or other public content on our Site, that information will be visible to others. Please exercise caution when sharing personal information publicly, as we cannot control how others use it.

    Third Party Websites and Links

    Our Site may link to third-party websites. We are not responsible for the content, security, or privacy practices of these sites. Please review their respective policies before interacting with them.

    Children’s Data

    Wick Wonders does not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us to have it removed. We do not sell or share the information of individuals under 16 years old.

    Security and Retention of Your Information

    We employ reasonable security measures, but no system is completely secure. Please avoid sending sensitive data through unencrypted channels.

    We retain your information for as long as needed to maintain your account, fulfill services, comply with laws, or resolve disputes.

    Your Rights and Choices

    Depending on your jurisdiction, you may have rights to access, correct, delete, or transfer your personal information, and to restrict or withdraw consent for processing.

    You can also manage your communication preferences by unsubscribing from marketing emails. Even after opting out, you may still receive order-related updates.

    We may require verification before processing your request.

    Contact Us

    For questions, concerns, or to exercise your rights under this Privacy Policy, please email us at: 📩 contact@wickwonders.pk